Contact

One person reads this inbox and replies within 24 hours on business days. Put your order number in the subject line and it gets answered faster.

Write to us

It lands straight in our queue — no bot, no ticket number, and the person who reads it is the person who answers. If it is about an order, the number gets you answered the same day.

This form is the direct line — it arrives already tagged with your order, and the person who reads it is the one who answers.

What to send if something is wrong

1. Your order number
2. A photo of the unit with the shipping label in the same frame
3. A photo of the damage, or a 30-second video if it will not power on

With those three things we can usually approve a replacement the same day. Without them we have to ask, and it takes a week longer.